Your Customer Service: Personalized Assistance at Your Service

1. Is shipping discreet?

Yes, all our orders are sent in neutral packaging, with no mention of the e-shop or the content. Your privacy is our priority.

2. What are the delivery times?

Delivery times vary depending on your location and the option you choose. Typically, you will receive your package within 3-5 business days.

3. Do you offer hypoallergenic products?

Yes, we offer toys made from hypoallergenic materials like medical silicone, designed to minimize the risk of irritation or allergies.

4. How do I clean my sex toys?

It is recommended to clean your toys before and after each use with lukewarm water and a specific sex toy cleaner. Make sure the toy is completely dry before storing it.

5. Can I return an item if I am not satisfied?

For hygiene reasons, we do not accept returns on sex toys if the packaging has been opened. However, if the product has a defect, we invite you to contact us for an exchange or refund.

6. What materials are used for your sex toys?

We select high-quality products made from body-safe materials such as medical silicone, phthalate-free ABS and other non-toxic materials.

7. Can I use lubricant with my sex toys?

Yes, we recommend using a water-based lubricant with all of our toys, especially silicone ones. Silicone-based lubricants can damage some materials.

8. What payment methods do you accept?

We accept credit card payments and Shopify Payment. All transactions are secured to ensure the confidentiality of your data.

9. Is it normal for my toy to be noisy?

Some toys make a slight noise due to the vibrating motors. If the noise is particularly loud, check that the product is properly charged and that there is no technical problem. If you have any doubts, contact us.

10. How do I choose the right sex toy for me?

We offer a wide range of toys to suit different needs and preferences. We recommend that you read detailed product descriptions and customer reviews. If you need help, our customer service is available to advise you.