Frequently Asked Questions
Contact us
What is the email address to contact your customer service?
You can write to us at glamoursexyloveshop.contact@gmail.com for any questions, information requests or assistance.
How long will it take to receive a response?
We usually respond within 24 to 48 business hours . During periods of high demand, this timeframe may be slightly longer.
Delivery
Is the delivery discreet?
Yes, we guarantee 100% discreet delivery . Our packages are neutral, without any logo or mention of the store, to protect your privacy.
What are the delivery times?
Our delivery times are:
- Standard delivery : Shipped in 3 to 5 business days
Real-time tracking is available as soon as your order is shipped.
What are the delivery charges?
Delivery costs are €4.50 for any order under €50 , and free for orders over €50 .
How can I track my order?
As soon as your order is shipped, you will receive a confirmation email with a tracking link. You can also check the status of your delivery directly on our website.
What should I do if my parcel is late?
If your package is not delivered within the estimated timeframe:
- Check your tracking number
- Check your mailbox
- Contact our customer service if your order is still missing after 48 hours.
Can I modify or cancel my order after purchase?
Orders are processed quickly, but if you wish to modify or cancel an order, please contact us as soon as possible . Once shipped, cancellation is no longer possible, but you can return the product after receipt.
What happens if I am absent during the delivery?
If you are absent, several options are available:
- The delivery person can leave your package in your mailbox.
- You will receive a delivery notice for a new delivery.
- The parcel will be available at the collection point for a few days.
Back
Can I return or exchange a product?
For hygiene reasons, sex toys cannot be returned if they have been opened or used. However, if the product is still sealed in its original packaging , you can request a return within 30 days of receipt.
My sex toy is defective, what should I do?
If your item has a manufacturing defect , please contact us within 48 hours of receipt. We will offer you an exchange or a refund, as appropriate.
How do I report a problem with my product?
Send us an email with:
- Your order number
- A description of the problem
- Photos or videos showing the defect, if possible
What are the refund processing times?
Once your return is validated, the refund is made via instant transfer to your bank account.
Who covers the return shipping costs?
If the error is ours ( defective or incorrect item ), we will cover the return shipping costs. Otherwise, you will be responsible for the costs.
Can I exchange my sex toy if it doesn't suit me?
For hygiene reasons, we do not accept exchanges of opened or used products. We recommend that you carefully review our descriptions and buying guides before ordering.
How do I pack my return?
Ensure the product is in its original packaging, undamaged and well protected . Use a discreet package to protect your privacy.
Our Sex Toys
What types of sex toys do you offer?
We offer a wide range of sex toys for all kinds of pleasure:
- Vibrators & clitoral stimulators
- Realistic dildos & sex toys
- Vibrating rings & stimulators for couples
- Anal plugs & anal sex toys
- Connected & remote-controlled sex toys
Are your sex toys safe for the body?
Yes, all our products are made with medical-grade materials , such as phthalate-free silicone, borosilicate glass, and stainless steel . They are 100% safe and CE marked for intimate use.
Are your sex toys silent?
We offer many ultra-quiet models, perfect for complete discretion. Check the noise level information in the product details before purchasing.
Are sex toys waterproof?
Many of our sex toys are waterproof and can be used in the shower or bath. Check each product description to verify its waterproofness.
What are the best sex toys for beginners?
If you're a beginner, opt for simple and gentle patterns, such as:
- A discreet and ergonomic vibrator
- A clitoral stimulator
- A small anal plug
- A soft silicone dildo
Need personalized advice? Contact us discreetly!
How to choose the right sex toy?
It all depends on your preferences! We recommend choosing according to:
- The type of stimulation desired (vaginal, clitoral, anal, mixed)
- Power and vibration modes
- The level of experience (beginner or expert)
Need personalized advice? Contact us discreetly!
How do I choose my first sex toy?
If you're a beginner, opt for a quiet, ergonomic, and easy-to-use model, such as a discreet vibrator or a clitoral stimulator . Consult our buying guide for more advice.
Need personalized advice? Contact us discreetly!
Do you offer sex toys for couples?
Yes! Our products for couples include:
- Vibrating rings to intensify pleasure for two
- Connected stimulators that can be controlled remotely
- Dual vibrators for simultaneous stimulation
Need personalized advice? Contact us discreetly!
How do I maintain my sex toy?
Clean your sex toy after each use with a special cleaner or warm water and mild soap . Make sure it is completely dry before storing it in a clean place.
Our Promotions and Special Offers
How can I get €10 off my first order?
To get €10 off your first order, simply sign up for our newsletter with your email address. You'll immediately receive a promo code to use when you make your purchase.
How can I get a 15% discount by leaving a review?
After receiving your order, share your experience by leaving a review with a photo of the product. Once your review is approved, you will receive a 15% discount code to use on your next purchase.
Do you offer promotions all year round?
Yes! We regularly have special offers, flash sales and promo codes throughout the year.
Can I combine multiple promotions on the same order?
Our promo codes cannot be combined unless otherwise stated. However, you can take advantage of free shipping in addition to a promotional discount.
Do you have any special offers for occasions like Christmas or Valentine's Day?
Yes, we offer special deals and gift cards for events like Christmas, Valentine's Day, and Black Friday. Stay tuned to take advantage of them!
Become a Partner
How to become a partner as an influencer?
We collaborate with passionate content creators! If you'd like to promote our products, send us:
- Your profile and statistics (Instagram, TikTok, YouTube, etc.)
- Your ideas for collaboration
- Your previous partnership experiences (if applicable)
📩 Contact us at glamoursexyloveshop.contact@gmail.com with the subject line "Influencer Collaboration"
What are the advantages for influencers?
By becoming a partner, you will benefit from:
- Free products or products at a preferential rate
- Exclusive promo codes for your community
- Cross-visibility on our store and our social media
Do you accept all influencers?
We are looking for candidates whose profiles align with our values:
- Major creators (18+)
- Comfortable with themes of well-being, eroticism, LGBTQ+ and libertinism
- Engaged with an active and caring community
How to become a partner as a swingers or gay establishment?
We collaborate with swingers clubs, LGBTQ+ bars, and other specialized establishments. Contact us at:
- Name and location of your establishment
- Type of events you organize
- Your partnership needs (products, sponsorship, etc.)
📩 Write to us at glamoursexyloveshop.contact@gmail.com with the subject line "Establishment Partnership"
What are the advantages for partner institutions?
🎉 Exclusive products to incorporate into your events
💰 Special prices on our sex toys and accessories
🤝 Sponsorship and cross-promotion on our store and our social media
Paiements sécurisés
SSL 256-bit Encryption
SAV 7/7
Réponse en moins de 24h
Livraison en Europe
Suivi de colis inclus
Sérénité Garantie
30 jours pour changer d'avis (Sous conditions)